By booking a lesson, workshop, private coaching session, or other service, you agree to the following terms in the statement below.

All bookings are final. We do not provide refunds for change of mind, scheduling conflicts, non-attendance, late arrival, or client-initiated cancellations, except where required by the Australian Consumer Law.

If you are unable to attend a scheduled session, you must notify us at least 24 hours before the scheduled start time.

Where at least 24 hours' notice is given, we may, at our discretion, offer a credit for the value of the missed session. Credits are not guaranteed and are assessed case by case.

For sessions, workshops, or services held outside the Brisbane metropolitan area, credits are generally not available. Any exception is made at our discretion, taking into account costs already incurred, including travel, venue hire, and related expenses.

Cancellations made less than 24 hours before the session, failure to attend, or arrival so late that the session cannot reasonably proceed will result in the full booking fee being forfeited. No refund, reschedule, or credit will be provided.

Any credit issued:

• is issued at our discretion;

• is non-transferable and cannot be exchanged for cash;

• must be used within 90 days of the original session date unless otherwise agreed in writing; and

• expires automatically if not used within that period.

If we cancel a session, you may choose either a rescheduled session or a full refund of the amount paid for that booking.